Support

Frequently asked questions

Answers to the most common questions about Luxora products, ordering, and delivery.

Product & Quality

How realistic are Luxora dolls?

Luxora dolls are crafted using premium platinum silicone and precision sculpting techniques to deliver a highly lifelike appearance, natural proportions, and refined detail. The texture, structure, and overall presence are designed to closely resemble the human form.

What is the difference between silicone and TPE?

Silicone offers superior durability, realism, and long-term quality compared to TPE. It maintains its structure over time, requires less maintenance, and provides a more refined finish.

How heavy are the dolls?

Most Luxora models weigh approximately 35–45 kg, providing a realistic feel and stable positioning.

Are the dolls poseable?

Yes. Each Luxora model includes a reinforced internal skeleton, allowing for natural positioning and adjustable poses.

Orders & Payment

What payment methods do you accept?

We accept secure online payments through our payment partners. All transactions are encrypted and processed securely.

Will my purchase appear discreetly on my bank statement?

Yes. Charges will appear under a neutral billing descriptor to protect your privacy.

Can I cancel my order?

Orders may be canceled within a limited time window after purchase, provided they have not entered processing.

Shipping & Delivery

How long does shipping take?

U.S. stock models arrive within 5–10 business days. Custom builds require 3–4 weeks of production before shipping.

Is the packaging discreet?

Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents.

Do you offer free shipping?

Shipping is complimentary — a $499 value included with every order. There is nothing additional to pay at checkout.

Warranty & Support

Do you accept returns?

Due to the nature of our products, all sales are final. Please review product details carefully before purchasing.

Is there a warranty?

Luxora provides a limited warranty covering manufacturing defects reported within a specified period after delivery.

What should I do if there is an issue with my order?

Please contact our support team with your order number and details of the issue. We will assist you promptly.

Privacy & Discretion

Is my information kept confidential?

Yes. All customer information and orders are handled with strict confidentiality.

Will anyone know what I ordered?

No. Packaging and billing are both designed to protect your privacy.

Still need help?

If your question is not listed here, please contact us:

inquiry@luxora-official.com
support@luxora-official.com