FAQ
## Frequently Asked Questions
Below are answers to the most common questions about Luxora products, ordering, and delivery.
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## Product & Quality
### How realistic are Luxora dolls?
Luxora dolls are crafted using premium platinum silicone and precision sculpting techniques to deliver a highly lifelike appearance, natural proportions, and refined detail. The texture, structure, and overall presence are designed to closely resemble the human form.
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### What is the difference between silicone and TPE?
Silicone offers superior durability, realism, and long-term quality compared to TPE. It maintains its structure over time, requires less maintenance, and provides a more refined finish.
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### How heavy are the dolls?
Most Luxora models weigh approximately 35–45 kg, providing a realistic feel and stable positioning.
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### Are the dolls poseable?
Yes. Each Luxora model includes a reinforced internal skeleton, allowing for natural positioning and adjustable poses.
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## Orders & Payment
### What payment methods do you accept?
We accept secure online payments through our payment partners. All transactions are encrypted and processed securely.
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### Will my purchase appear discreetly on my bank statement?
Yes. Charges will appear under a neutral billing descriptor to protect your privacy.
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### Can I cancel my order?
Orders may be canceled within a limited time window after purchase, provided they have not entered processing.
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## Shipping & Delivery
### How long does shipping take?
- U.S. Stock Models: Delivered within 5–10 business days
- Custom Builds: Require 3–4 weeks production before shipping
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### Is the packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents.
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### Do you offer free shipping?
Shipping is included with all orders. No additional shipping fees are charged.
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## Warranty & Support
### Do you accept returns?
Due to the nature of our products, all sales are final. Please review product details carefully before purchasing.
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### Is there a warranty?
Luxora provides a limited warranty covering manufacturing defects reported within a specified period after delivery.
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### What should I do if there is an issue with my order?
Please contact our support team with your order number and details of the issue. We will assist you promptly.
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## Privacy & Discretion
### Is my information kept confidential?
Yes. All customer information and orders are handled with strict confidentiality.
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### Will anyone know what I ordered?
No. Packaging and billing are both designed to protect your privacy.
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## Still Need Help?
If your question is not listed here, please contact us:
inquiry@luxora-official.com
support@luxora-official.com