Privacy policy

Privacy Policy

Last updated: June 20, 2026. Luxora respects customer privacy and is committed to handling personal information with care, discretion, and clarity. Luxora is intended for adults 18 and older. This page is provided for general clarity and is not legal advice.

Information we collect

When you browse our website, place an order, contact support, or subscribe to updates, we may collect information such as your name, billing and shipping address, email address, phone number, payment-related details, order history, and communications with our team. We may also collect technical information through cookies and similar tools, including device information, browser data, IP address, pages viewed, and general site usage activity.

Region detection and legal eligibility

To comply with legal and regulatory restrictions that apply to adult-oriented products, we may determine your approximate region from your IP address. For this purpose, your IP address may be processed by third-party geolocation providers, who return an approximate location (such as country, state, or region) used solely to enforce regional purchasing restrictions and confirm eligibility to order. We use this information only to apply legal regional restrictions and do not use IP-based region detection to identify you personally. Approximate location data is not always precise, and eligibility checks may be supplemented at checkout.

How we use your information

We use personal information to process and fulfill orders; provide customer support; communicate about orders, shipping, and service updates; improve website performance and customer experience; maintain store security and fraud prevention; and comply with legal and regulatory obligations. We do not market to minors and do not knowingly collect personal information from anyone under 18 years of age.

Payments and order processing

Payments are processed through our checkout and payment service providers. We do not promise that every payment method is available in every region, and we reserve the right to cancel or decline orders when fraud screening, payment verification, stock limitations, or compliance concerns require it.

Sharing of information

We may share limited personal information with trusted service providers where necessary to operate the store, process payments, fulfill orders, provide shipping services, detect fraud, manage analytics, or comply with legal requests. We do not sell customer personal information in a way that conflicts with applicable law. If data-sharing rights apply in your jurisdiction, you can contact us using the details below.

Marketing communications

If you subscribe to email or SMS updates, you may receive promotional communications from Luxora. You can unsubscribe at any time using the unsubscribe link in the message or by contacting us directly.

Data retention

We retain information for as long as reasonably necessary to operate the store, maintain records, resolve disputes, comply with legal obligations, and enforce our policies.

Your privacy choices

Depending on your location, you may have rights to request access to, correction of, deletion of, or limitation on certain personal information. To make a privacy request, contact us at concierge@luxoradoll.com.