Refund policy
## Returns & Refund Policy
At Luxora, each product is crafted with precision and undergoes quality inspection prior to shipment. Due to the specialized and hygienic nature of our products, our policy is designed to ensure product integrity while maintaining a premium customer experience.
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### Returns
Due to the intimate and hygienic nature of Luxora products, returns are not accepted once an order has been delivered.
We encourage customers to review all product details carefully before placing an order. Our team is available to assist with any questions prior to purchase.
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### Order Cancellations
Orders may be canceled within 12 hours of purchase, provided they have not entered processing.
After this period, all orders are considered final and cannot be canceled.
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### Custom Orders
Custom-built products are made specifically to customer specifications and require a non-refundable deposit of 40% to begin production.
By placing a custom order, you acknowledge and agree:
- The initial deposit is non-refundable under all circumstances
- Production begins after the deposit is received
- Once production has started, the order cannot be canceled or modified
- The remaining balance must be paid prior to shipment
Due to the personalized nature of custom builds, no refunds, returns, or exchanges are permitted.
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### Damaged or Defective Items
If your item arrives damaged or with a manufacturing defect, we will assist in resolving the issue.
To qualify:
- You must contact us within 48 hours of delivery for shipping damage
- Or within 7 days for manufacturing defects
- Clear photo or video evidence must be provided
- The product must remain unused and in original condition
Once reviewed, Luxora will determine an appropriate resolution, which may include repair, replacement, or partial compensation where applicable.
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### Non-Eligible Cases
The following are not eligible for return, refund, or exchange:
- Change of mind or personal preference
- Normal wear and tear
- Damage caused by misuse or improper handling
- Minor variations in appearance that do not affect function
- Successful delivery confirmed by carrier
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### Chargebacks & Disputes
By completing a purchase, you agree to contact Luxora directly to resolve any concerns prior to initiating a chargeback or dispute with your payment provider.
We are committed to resolving issues efficiently and professionally.
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### Contact
For all inquiries related to orders, support, or policy clarification:
support@luxora-official.com
Please include your order number and relevant details for faster assistance.
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Luxora reserves the right to update this policy at any time to reflect operational and legal requirements.